Refund policy

At Shipnova, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within [7 DAYS] of the delivery date.
  • Be unused, unworn, and in its original condition.
  • Be returned with all original packaging, tags, manuals, accessories, and any complimentary items (if applicable).
  • Include proof of purchase, such as your order confirmation or invoice.

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. Return Timeframe

You may request a return within [X DAYS] after receiving your order.

To initiate a return, please contact our customer support team at shipnova.co.in@gmail.com with:

  • Your order number
  • The reason for the return
  • Photos of the product (if the item is damaged, defective, or incorrect)

Our team will provide you with further instructions after reviewing your request.

3. Refund Process

Once your returned item is received and inspected:

  • We will notify you whether your return has been approved or rejected.
  • If approved, your refund will be processed to your original payment method.
  • Refunds will be issued within [12 hours] after approval.

Please note that your bank or payment provider may require additional time to credit the refunded amount to your account.

Shipping charges, gift wrapping fees, or other service fees are generally non-refundable unless required by applicable law or if the return is due to our error.

4. Exchange Policy

We offer exchanges for eligible items in the following situations:

  • The product is damaged or defective.
  • The wrong product was delivered.
  • The item qualifies for exchange under our return policy.

If you wish to exchange a product for a different size, color, or variant (where applicable), please contact us at [shipnova.co.in@gmail.com] within [7 DAYS] of delivery.

All exchanges are subject to product availability.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipping
  • Defective
  • Incorrect
  • Missing parts or accessories

please contact us within [7 DAYS] of delivery at [shipnova.co.in@gmail.com].

To help us resolve your request quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, exchange, repair (where applicable), or refund.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless they are defective or required by applicable law:

  • Products that have been used, worn, or damaged after delivery.
  • Items without original packaging, accessories, or tags.
  • Customized or personalized products.
  • Gift cards, vouchers, or digital products (if applicable).
  • Products marked as "Final Sale" or "Non-Returnable."
  • Hygiene or personal care items that have been opened or used, where applicable.

Please check the product description for any item-specific return restrictions before placing your order.

7. Return Shipping Costs

  • If the return is due to a damaged, defective, incorrect, or incomplete order, we will bear the return shipping cost, where applicable.
  • If the return is for any other eligible reason (such as a change of mind), the customer is responsible for the return shipping charges unless otherwise stated.
  • Original shipping charges are generally non-refundable unless the return is due to our error or required by law.

8. Cancellation of Orders

Orders may be cancelled before they are shipped by contacting us at [shipnova.co.in@gmail.com].

Once an order has been shipped, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

9. Late or Missing Refunds

If you have not received your refund after [REFUND PROCESSING TIME]:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at [shipnova.co.in@gmail.com].

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: [shipnova.co.in@gmail.com]

Business Name: [Shipnova]

Customer Support Hours: [Monday to Friday from 9:00 am to 5:00 pm]