Terms of service

Welcome to our store. These Terms of Service govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • All information you provide is accurate and up to date.

2. Account Terms

If you create an account with us:

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You agree to provide accurate and complete information.
  • You are responsible for all activities that occur under your account.
  • Notify us immediately if you suspect unauthorized access to your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

3. Pricing and Payment

  • All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
  • Prices are subject to change without prior notice.
  • Applicable taxes, shipping charges, and other fees will be displayed during checkout.
  • Payment must be completed before an order is processed unless Cash on Delivery (COD) is available.
  • We reserve the right to refuse or cancel any order if payment cannot be verified or is suspected to be fraudulent.

4. Product Descriptions

We strive to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

  • Product images are for illustrative purposes only.
  • Actual colors may vary depending on your screen settings.
  • Minor variations in design, packaging, or specifications may occur.
  • We do not guarantee that all descriptions are error-free.

If you believe a product differs significantly from its description, please contact us at [shipnova.co.in@gmail.com].

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse any order.
  • Limit quantities purchased.
  • Cancel orders due to pricing errors.
  • Cancel orders because of stock unavailability.
  • Cancel orders suspected of fraud or unauthorized transactions.

If an order is cancelled after payment, the applicable refund will be processed according to our Refund Policy.

6. Shipping and Delivery

We aim to dispatch orders within [BUSINESS DAYS] after payment confirmation.

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Circumstances beyond our control

We are not responsible for delays caused by third-party logistics providers.

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

In general:

  • Return requests must be made within 7 days after delivery.
  • Returned items must be unused and in their original packaging unless defective.
  • Certain products may not be eligible for return due to hygiene, customization, or other applicable reasons.

Please contact [shipnova.co.in@gmail.com] for assistance with returns.

8. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Violate any applicable Indian laws or regulations.
  • Upload malicious software, viruses, or harmful code.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Engage in fraudulent transactions.
  • Copy, reproduce, or exploit website content without written permission.
  • Impersonate another person or entity.

Violation of these Terms may result in suspension or termination of your access.

9. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Graphics
  • Product images
  • Text
  • Layout
  • Design
  • Software

is owned by or licensed to us and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Third-Party Links

Our website may contain links to third-party websites.

We do not control or endorse these websites and are not responsible for their content, policies, or practices.

Your use of third-party websites is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

  • We shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website or products.
  • Our total liability for any claim shall not exceed the amount paid by you for the relevant order giving rise to the claim.
  • We are not responsible for losses resulting from service interruptions, technical issues, or events beyond our reasonable control.

Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law.

12. Disclaimer

We make no warranties regarding:

  • Continuous availability of the website.
  • Accuracy of information.
  • Error-free operation.
  • Suitability of products for any particular purpose except as required by law.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [CITY, STATE], India.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: [shipnova.co.in@gmail.com]

Customer Support Hours: [Monday to Friday from 9:00 am to 5:00 pm]