Shipping policy

Thank you for shopping with [Shipnova]. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and ship orders.

1. Order Processing Time

  • Orders are processed only on business days, excluding weekends and public holidays.
  • During peak shopping seasons, sales, or promotional events, processing times may be slightly longer.

Once your order has been processed, you will receive a confirmation email with your shipping details.

2. Shipping Methods

We offer the following shipping options:

  • Standard Shipping
  • Express Shipping (if available)
  • Cash on Delivery (COD) (if available)

The available shipping methods will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Standard Shipping: [3–7 BUSINESS DAYS]
  • Express Shipping: [1–2 BUSINESS DAYS]
  • Remote or Rural Areas: [7–14 BUSINESS DAYS]

Please note that these are estimated delivery times and are not guaranteed.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS (if applicable)
  • A tracking number
  • A tracking link (where available)

Please allow [24–48 HOURS] for tracking information to become active after your order has been dispatched.

6. Delivery Issues and Delays

While we work with reliable courier partners, delays may occasionally occur due to factors beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • High order volumes
  • Incorrect or incomplete shipping information provided by the customer

If your order is significantly delayed, please contact us at [shipnova.co.in@gmail.com], and we will do our best to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply for re-delivery.
  • We are not responsible for orders delivered to an incorrectly provided address.

If you notice an error in your shipping information, please contact us immediately at [shipnova.co.in@gmail.com] before your order is dispatched.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful because:

  • The recipient is unavailable,
  • The address is incorrect, or
  • The package is refused,

the courier may attempt re-delivery or return the package to us. Any additional shipping charges for re-shipment may be the customer's responsibility.

9. Damaged or Missing Packages

If your order arrives damaged or if items are missing:

  • Contact us within [2 days] of receiving your order.
  • Include your order number and photographs of the package and products (if applicable).
  • We will review your request and provide an appropriate resolution.

10. International Shipping (If Applicable)

[Choose the option that applies to your store.]

Option A – Domestic Shipping Only

At this time, we ship only within India. We do not currently offer international shipping.

Option B – International Shipping Available

We ship to selected international destinations.

Please note:

  • Delivery times vary by destination.
  • International shipping charges will be calculated during checkout.
  • Customers are responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by their country's authorities.
  • Customs clearance may cause additional delivery delays that are beyond our control.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Email: [shipnova.co.in@gmail.com]

Business Name: [Shipnova]

Customer Support Hours: [Monday to Friday from 9:00 am to 5:00 pm]